• 04 Nov, 2025
  • Travel tips

How to contact Pegasus Airlines customer service?

Pegasus Airlines is a Turkish low-cost airline that offers domestic and international flights, serving a vast network of destinations. The airline is being further considered for its value and affordability in offering tickets for flights within its extensive network. Therefore, Pegasus Airlines provides a range of services, including an in-flight menu, on-demand entertainment, and various prepaid fare packages that can include extra baggage, seat selection, flexible booking options, and more. While you are further planning to avail yourself of any of the respective services, or have a query about any, contact the Pegasus Airlines customer service team and get a suitable solution to your query accordingly. Hence, to learn more about the various modes of contact for the airline's support team and gather other related information, please refer to the information below and stay updated. 

Ways to Contact Pegasus Airlines Customer Service

Pegasus Airlines offers various contact options to facilitate communication with its customer support team and resolve your queries accordingly. To further understand the following modes, focus on the provided information and update your knowledge accordingly. 

Contact the Pegasus Airlines expert over the phone

To get assistance with the airlines' offered services, you can speak with a live representative at the Pegasus Airlines customer care number and receive instant and suitable help for your query. There, you can speak up straight to the agent and discuss your concern, and the expert will reach out to you shortly. To learn about the method of this mode, refer to the points listed below and follow the instructions accordingly. 

  • Dial the Pegasus Airlines customer care UK phone number  +90 850 250 67 77.
  • Wait for the Pegasus agent to join the call and resolve your queries regarding services.
  • Summarize your concerns directly to the expert, providing the necessary details.
  • The agent will respond to you shortly with a suitable solution and assistance.

Significant phone numbers for Delta Airlines

  •  BolBol Members toll-free number - 0 850 399 17 01.
  • Pegasus Airlines International call center number - +90 850 250 67 77.
  • Pegasus Airlines domestic phone number - 0850 250 67 02.
  • General call center - 0888 228 12 12.
  • For Special assistance services and wheelchair -  0850 250 67 02. 

Write your concerns to the Pegasus Airlines agent through chat

When you are unable to speak to a live person at Pegasus Airlines over the phone, you can choose the 'Write to us' option available on the airline's website and send your concerns through chat. The virtual agent from the team will respond to you instantly and provide suitable assistance for your queries. To understand the method, refer to the points listed below and proceed accordingly. 

  • Visit the Pegasus Airlines official website from the browser. 
  • Please navigate to the 'Contact Us' page by selecting the option from the menu bar. 
  • You will see the different query options, tap on your preferred one. 
  • Select the 'Write to us' option, and the start chat icon will appear on the screen.
  • Cite the required concerns and queries in the provided chat space. 
  • Please provide the necessary details, and the virtual agent will respond with a solution. 

Send an email to the Pegasus Airlines customer support

Suppose you are experiencing any concern regarding the Pegasus Airlines services or other accommodations. You can further send a complaint to the Pegasus Airlines customer representative via email. Mention your worries in the provided email space and send it to the "KISISELVERILERIM@flypgs.com." along with the valid contact details and needful documents, if required. Follow the cited points and proceed. 

  • Open your preferred mailing application and log in. 
  • Enter the Pegasis Airlines email and the query in the subject space. 
  • Narrate your concerns in the provided email space regarding airline services. 
  • Add the valid contact details and needful documents and send the email.
  • After a few consecutive days, the airlines will reach out and grant assistance.  

Why should you contact Pegasus Airlines customer service?

While you experience any issues with the airlines' offered services or modes, you can contact a Pegasus Airlines customer service representative. Thus, a few of the reasons to contact the Pegasus Airlines customer service are as mentioned below. Get further updated with the following accordingly. 

  • To make changes or cancellations to your flight ticket purchased through the airline's website, call center, or mobile application, please contact the airline's customer service.
  • Get help with ticket transactions for flights that have been cancelled or have had their scheduled times changed. 
  • Request to add past flights to your BolBol membership or handle transactions that can't be done through the website or application, such as adding flights purchased through an online travel agency. 
  • To get help with transactions for ticket purchases through an agency or call center, if you cannot resolve the issues through the agency. 
  • If you have a connecting flight within the same PNR, and your first flight is delayed. Pegasus will rebook you on the next available flight. 

FAQ's

What are the Pegasus Airlines customer service hours?

Pegasus Airlines' customer service is available 24/7 for all ticket-related transactions through its call center. However, the English language service is from 10:00 to 19:00. 

In how many languages does Pegasus Airlines offer customer support?

Pegasus Airlines' call center provides customer support in over 20 languages. Get assistance for all travel-related transactions in different languages. 

Does Pegasis Airlines charge a fee to call customer support?

Yes, a standard call to Pegasus Airlines customer support will likely incur a fee, as many customer service calls to the airline are not free of charge. 

Can I contact Pegasus Airlines for exceptional assistance service?

Yes, you can contact Pegasus Airlines for exceptional assistance service, and it is recommended to do so at least 48 hours before your flight to ensure timely service. 

What is the most convenient mode to contact Pegasus Airlines customer support?

The most convenient way to contact Pegasus Airlines is likely through their online "Write to Us" section or Help Center, which allows you to select a topic and connect to live support.