• 11 Dec, 2025
  • Travel tips

Pegasus Airlines is not just a low-cost airline offering affordable tickets, but also provides a variety of services and facilities so that you can have a comfortable travel experience. The refund is one of the amazing services that Pegasus Airlines offers. The airline not only allows you to cancel your ticket but also provides a refund for it. However, it would be beneficial for you to review the following information about the Pegasus Airlines refund, including its policy, process, and more. This post contains all the necessary information that you can read and understand to have a smooth and trouble-free refund process. 

What is Pegasus Airlines' Refund Policy?

Here are some of the essential rules and regulations that you must know about imposed by Pegasus Airlines under its refund policy. Go through the following guidelines, and you will be able to know about your refund eligibility, whether you can get the refund or not:

  • You can obtain a full refund for your ticket if you cancel your ticket within 24 hours of booking. After 24 hours of your booking, you may be entitled to some charges. 
  • If there are 24 to 72 hours remaining before the scheduled flight departure time on your ticket, then the reissue of your ticket must be made or a refund claim must be submitted within 24 hours of completing the original purchase. 
  • The amount of refund you will receive varies and depends on several factors, including your fare type, the time of ticket cancellation, and your route and destination. 
  • If you have not purchased your ticket directly with Pegasus Airlines, don't hesitate to get in touch with your travel agent to request a refund for your ticket. 
  • If your ticket is non-refundable, you will still receive a refund for the taxes paid during booking. 
  • If Pegasus cancels your flight, then you will be entitled to a full refund up to your ticket expiration date; however, the rules for the connecting flights may vary. 

How to request a refund on Pegasus Airlines?

Pegasus Airlines offers a straightforward process for requesting a refund for your ticket. However, if you are not familiar with the method, you can review the various methods outlined below. With the following method, you can easily reach Pegasus Airlines and can easily request a refund with the process that best suits you:

Get a Refund Online 

To obtain a refund online, follow the steps outlined below. Follow the steps and understand the process:

  • Visit the official website of Pegasus Airlines.
  • Then go to the 'Manage My Booking' option.
  • Enter your surname and the reservation number on the screen.
  • Click on the 'continue' option.
  • You will then be redirected to your booking review page.
  • Check if your ticket has been canceled; if so, you will find the refund option if eligible.
  • You will receive the refund according to your eligibility.

Through Phone

This is another straightforward process that you can consider to obtain a refund from Pegasus Airlines. To obtain a refund, you will need to dial the Pegasus Airlines phone number. However, if you are unaware of the process, go through the following steps listed below:

  • Dial the number "00 90 850 250 6777"
  • Follow the steps given on the call.
  • Then, you will be connected to a gent within a few minutes.
  • Ask or request a refund for your booking from an agent.
  • The agent will assist you and provide the necessary information for your refund.
  • The airline will offer you a refund, subject to your eligibility. 

At the Airport 

Other than the call or the online process, you also have the option to request a refund. For this, you will need to visit the nearest airport and then proceed to the counters, where you will meet the executive. You can request the executive to provide you with a refund for your booking. After analysing your refund eligibility, Pegasus Airlines will give you the refund accrodingly. Some of your refund amount may be deducted from your refund, as per the cancellation charges. 

When should you request a refund from Pegasus Airlines?

The time when you request a refund reflects the amount of refund you will receive. To get the full refund for your ticket, you must cancel your Pegasus Airlines flight ticket within 24 hours of your booking purchase. After that, you may need to pay some charges that will depend on the factors, including your fare type, time, nd reason for ticket cancellation, and your route and destination you are travelling to. If you are holding a Pegasus flex or Free Cancellation ticket, then you can request a full refund at least 12 hours before your flight's departure. 

How much refund does Pegasus Airlines offer?

The amount of refund that you will receive when you cancel your Pegasus ticket will depend on the fare that you have purchased. Additionally, the cancellation fee will also vary depending on the time of cancellation, your route, and destination. However, if you are eligible for a refund, then the airline may provide you with the full refund if you cancel your ticket within 24 hours of booking. 

How to Contact Pegasus Airlines to get a Refund?

It is very easy to connect with Pegasus Airlines, and you can obtain a refund for your ticket. There are different methods that you can consider to get a refund for your ticket. Each method has a different process, and you can choose one according to your reference. To understand the methods in detail, read the methods given below:

Call

To connect with Pegasus Airlines as quickly as possible, please call the airline. All you need to do is dial the Pegasus airline refund phone number, and after that, you need to follow the easy steps, which are as follows:

  • Dial the phone number "00 90 850 250 6777". 
  • Follow the instructions given on the call.
  • After a few minutes, you will be directly connected with the executive at Pegasus Airlines.
  • Provide your booking details to the executive.
  • Ask for a refund for your booking or the unused portion of your booking.
  • The executive will analyze your booking and provide you with a refund for your ticket, as per your eligibility. 

Chat 

It is very easy to connect with Pegasus Airlines through the chat method. For this, you will need to follow a few steps, which will lead you to the live chat option, and you will get the refund accordingly:

  • Visit the official website of Pegasus Airlines.
  • Then, go to the contact option.
  • You will be redirected to the contact page of the airline.
  • There, you will find the live chat option.
  • Click on the same and the chat will start.
  • Put your refund request on chat.
  • The live chat assistant or the customer service agent will provide you with the required refund for your ticket as per your eligibility. 

Email 

Contact Pegasus Airlines via email, which is also an effective method. In this process, you will need to write an email detailing your request for a refund, along with your booking details, and send it to "pegasus@hs05.kep.tr". The airline will then acknowledge receipt of your email and respond with the required information regarding your refund. You will receive the refund as per your eligibility. 

Things to keep in mind before making a refund request on Pegasus Airlines

Before you proceed to request a refund from Pegasus Airlines, here are some of the essential points that you must know about. The information below will help you during the process of getting the refund:

  • Before requesting a refund, check your ticket type. If you hold promotional tickets that are non-refundable, you will not recieve a refund for your ticket.
  • Before requesting a refund, please be aware of the deadline for requesting a refund. To be eligible for a full refund, you must cancel your ticket within 24 hours of booking. 
  • If you cancel your ticket at the very last minute, you may only receive a refund of the ticket fees and taxes you have already paid. 

How do I contact Avtickets to request a refund for a Pegasus ticket?

Avtickets is a reliable platform offering you great flight booking deals and offers. Not just this, but we also offer you some of the essential services so that you can have a comfortable and convenient travel experience with us. The refund is one of the fantastic services we offer, allowing you not only to cancel your ticket but also to obtain a refund for it. However, you will only get the refund for your ticket if you meet all the refund rules and regulations of Pegasus Airlines. Here are the methods through which you can contact us for a refund:

Call

Contact us by dialling our customer service phone number "+1-888-520-9972" and follow the instructions given on the call. After that, you will be connected to one of our agents. Ask for a refund for your Pegasus Airlines ticket. We will analyze whether you are eligible for it or not. If you qualify, you will receive a refund for your ticket. 

Email

You can also write an email to us requesting a refund for your ticket and send it to "care@avticket.com". Also, please include your booking details and contact information in your email so that we can reach out to you to discuss your refund. If you are eligible and meet all the refund guidelines of Pegasus Airlines.

Frequently Asked Questions 

Is there any email to request a refund from Pegasus Airlines?

Yes, Pegasus Airlines offers a refund form through which you can request a refund for your ticket or for the unused part of your ticket. 

Can I request my Pegasus flight refund at the airport?

Yes, you can request a refund for your ticket at the airport by reaching out to the customer service agent present at the airport. 

How much refund will I get if I cancel my Pegasus ticket at the last minute?

If you cancel a Pegasus ticket at the last minute, you will likely receive no refund or only the refund of certain taxes. 

Does Pegasus Airlines offer a refund for the unused part of the ticket?

Yes, Pegasus airlines offer the refund for the unused part of your ticket. All you need to do is contact the airline and request your refund, and you will get the refund as per your eligibility. 

Does Pegasus Airlines offer an online refund form?

No, Pegasus Airlines does not offer the refund form. To get the refund, you can use the other method, including going to the manage booking option, by calling or visiting the airport. 

Can I get a refund from Pegasus Airlines over the phone?

Yes, you can get the refund for your ticket by calling Pegasus Airlines and connecting to an executive. 

Does Pegasus Airlines offer a full refund for your ticket?

Yes, you can receive a full refund for your ticket by requesting it within 24 hours of your booking.